Resetting User Passwords

If a user has forgotten his password, you can reset the password for this user, provided that you have the appropriate permissions.

To reset user's password

1. Connect to the Helpdesk site by using the procedure outlined in Connecting to Helpdesk Site.
2. On the Home page, click Reset Password.
3. Type user's answer(s) and click Next. Reset Password page appears.
4. In Reset Password page, select one of the following options to reset the password.
   1. Use the following auto generated password: An auto generated password suggestion displays in text box. The user can use this password and store it in a secure location for later use.
   2. Enter the password manually: The user can select this option to set a password manually. After selecting this option, type the password in the text box and, confirm the password. Click Next.

   NOTE: On the Password Manager administration site, if the Send password using Starling push notification option is enabled by the administrator, then the password is sent using a push notification to user's mobile device. In this case, the HelpDesk user need not use the above options to reset the password. However the HelpDesk user must inform the user, that the password will be sent through a push notification on Starling 2FA application.

5. After successful password reset, Password was successfully reset message appears.