Connecting to Helpdesk Site

To connect to the Helpdesk site

Connect to the Helpdesk site by typing the Helpdesk site URL in the address bar of your Web browser. By default, the URL is http://<ComputerName>/PMHelpdesk/ (or http://<ComputerName>/PMHelpdeskADLDS/ for Password Manager for AD LDS version), where <ComputerName> is the name of the computer on which Password Manager is installed. You can obtain the URL path to the Helpdesk site from your system administrator.
On the logon page, enter your user name and password and click Log on.

NOTE: If Starling Two-Factor Authentication Join is enabled for helpdesk site, the helpdesk user will be prompted for a second level of authentication using Starling 2FA push notification.

To manage a user

Connect to the Helpdesk site by using the procedure outlined above.
On the Find User Account page, type either part of user's first and/or last name, or both.
Under Search Results, click the user account matching the search criteria.
On the Home page, by default, you can perform the following tasks:

NOTE: You can change the user interface language. For more information, see Changing User Interface Language.

Table 2:
Task	Reference
Verify identity of the user	Verifying User Identity
Assign a temporary passcode to the user	Assigning Temporary Passcodes
Reset user's password	Resetting User Passwords
Unlock user's account	Unlocking User Account
Unlock user's Q&A profile	Unlocking User Questions and Answers Profile
Require the user to update his Q&A profile	Enforcing Update of User's Questions and Answers Profile